16 Aug CELPIP Writing Email Question with Sample answer

Sample email question with answer

Q2: You purchased annual membership to a fitness center based on an advertisement. After a period of time, you discovered that the services described on the advertisement are not found in the center. You tried to talk to the manager, but he did nothing to help.

Write an email to the owner of the fitness center in about 150-200 words. Your email should do the following things

•          Describe the services that are only in the advertisement and not in the center.

•          Complain about the way the manager dealt with the situation.

•          Describe what should be done to resolve this problem.

Suggested Answer:

Dear sir or madam,

I am writing this mail to complain about unsatisfactory services I am getting from your fitness centre. Looking at the advertisement, I recently purchased an annual membership to your fitness center. To my surprise, the services offered are completely a different story from the advertised one.

To begin with, the sophisticated exercising equipments that the advertisement described are very few in numbers. Instead, patrons mostly exercise using old fitness equipment and some are not even in working condition. Moreover, the sophisticated equipments are always occupied and there is a queue, also showers are very few as compared to number of registered members of the center. Most of us waste precious time waiting for his or her turn to take a shower. To top it all, fitness advisors your advertisement promised do not seem to be qualified, granted we were able to consult one. We simply have to manage things for ourselves.

In an attempt to resolve matters with your manager in a friendly way, the latter gave no attention to me, denied all the issues, and practically mocked me. Hence, I would be grateful to you if you could refund my money, or better yet, resolve the aforementioned problems and satisfy the needs of your fellow members.

Regards,

Eric McClain