02 May CELPIP writing, Sample e-mail questions

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Q2: You purchased annual membership to a fitness center based on an advertisement. After a period of time, you discovered that the services described on the advertisement are not found in the center. You tried to talk to the manager, but he did nothing to help.

Write an email to the owner of the fitness center in about 150-200 words. Your email should do the following things

•          Describe the services that are only in the advertisement and not in the center.

•          Complain about the way the manager dealt with the situation.

•          Describe what should be done to resolve this problem.

1. You recently purchased a smart phone from a store in town. However, the phone worked fine for only three days, then it started to hang and shut down frequently for no reason. You went back to the store to talk to the manager but he was not available.  So you explained the situation to the salesperson but he was rude to you and provided no assistance. Therefore, you left without a resolution.

Write an email to the store’s manager in about 150-200 words. Your email should do the following things:

• State the problem you are facing with the phone you bought.
• Complain about the rude behavior of the salesperson and the bad customer service.
• Describe how you want the store to resolve the problem to your satisfaction.